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I want to let you know how grateful I am with the excellent service I received in mid-December 09, when I ordered / purchased 5 rims and tyres for my XR6 Falcon.
I have been looking for 2 years at rims which I like, and would compliment the appearance of my car. It was the "Jax" website where I found "MY" rims. When I came to your Penrith store, I was greatly impressed with your knowledge, professionalism and passion to endure the customer was totally satisfied with their purchase. I ordered 5 18"x8.5" G.Max "Boston Chrome" rims and Dunlop SP3000A tyres; I knew you had given me the best price on rims and tyres as I had shopped around. You kept me up-dated on the delays on rim delivery (courier problems). This I also appreciated.
A week after the fitment and wheel alignment, I noticed a shimmy coming through the steering wheel. I returned to your store and you managed to fit it into your busy schedule. ALL rims were removed and balanced and it was noted a weight had escaped from the front right rim. The rims were replaced on the same corner they were removed from. A tweak was also done with the steering, to straighten the steering wheel a little. All at not further cost. The compliments on how spotless my car is (inside, outside and underneath) from both of the young guys - wheel alignment and rim fitment - was also appreciated
Too many times companies want to sell you their product but after-sales service is a bun fight. NOT so with Jax. It is so satisfying to get good service nowadays. I will be a return customer and will sing your praises to others.
Thank you to yourself and your staff for the very best of service, and best wishes to all for the New Year.
Kindest regards.
Name: Jeff
Location: Penrith
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