Customer Experience is in our DNA
Customer Experience at JAX
JAX Tyres & Auto Customer Charter
Our customer charter displays the standards we uphold ourselves to when you are dealing with us. It is our commitment that you receive the highest standard of service possible when visiting any of our stores. If this isn't the case, we have the appropriate channels for you to share your feedback.
Click here to view the JAX Tyres & Auto Customer Charter.
JAX Customer Satisfaction
We’re really proud of our Net Promoter Score (NPS) which is the metric we use to measure the voice of our customers. Our overall average score of 83 is considered excellent and above average in our industry.
This score is based on 55,000 customers last year telling us that they were extremely satisfied with their visit to a JAX store and would very likely return whilst recommending us to others.
We're also grateful that our customers take the time to review their JAX experience, with over 30,000 of our customers leaving 5* positive Google reviews.
In comparison, only a small percentage of customers told us something went wrong with their visit last year and we hold ourselves accountable to the highest standards ensuring these customers were contacted for us to listen and provide support.
Gaining these insights allows us to understand when something isn't right and lets us adjust, review our products, improve our services, enhance our offerings and importantly, provide ongoing training to our network.
Reviews from our customers
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I usually never go out of my way to rate places, but this experience deserved an exception. I brought my car in for a qu ...
I usually never go out of my way to rate places, but this experience deserved an exception. I brought my car in for a quick wheel balance due to some vibrations while driving at high speeds. Without me asking, they inspected and gave me a report on all 4 wheels, and informed me that although they did the best they could, the wheels were buckled and that was probably what was causing the vibrations. They also absolutely refused that I pay anything, as they couldn’t guarantee that the work they did would fix my vibration - although it has made it much, much better!! Five stars, you guys went above and beyond. Cheers!
JAX Tyres & Auto Fyshwick -
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Always a good experience, staff are very professional, and they get the job done in a timely manner
JAX Tyres & Auto Mitchell -
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Great service, super efficient, and very good value for your hard earned money.Courtney was very knowledgeable, excellen ...
Great service, super efficient, and very good value for your hard earned money.Courtney was very knowledgeable, excellent to deal with, and made the whole experience very enjoyable. If your car is looking to be treated well, call Courtney and the team today, you will not be disappointed.
JAX Tyres & Auto Phillip -
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Excellent service at JAX Tuggeranong. Dealt with Harry - won't go anywhere else for my tyres
JAX Tyres & Auto Tuggeranong -
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Highly Recommend Absolutely outstanding first class service from Lachlan and His team Today on fitting new shoes to my ...
Highly Recommend Absolutely outstanding first class service from Lachlan and His team Today on fitting new shoes to my sons car will definitely be a repeat customers while He And his Father are the owners Thanks again cheers 🍻
JAX Tyres & Auto Albury -
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The only place I trust for our family fleet of 6 vehicles, As an ex mechanic I know when someone doesnt know what they ...
The only place I trust for our family fleet of 6 vehicles, As an ex mechanic I know when someone doesnt know what they are talking about and Scott and his staff know what they are talking about.
JAX Tyres & Auto Artarmon -
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Excellent service from well organised crew. Lucas the store manager was great with advice and very understanding. Thanks ...
Excellent service from well organised crew. Lucas the store manager was great with advice and very understanding. Thanks guys
JAX Tyres & Auto Bathurst -
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I have been disappointed with other stores and yet JAX Tyres Blacktown have always done the right job and been a pleasur ...
I have been disappointed with other stores and yet JAX Tyres Blacktown have always done the right job and been a pleasure to deal with.
JAX Tyres & Auto Blacktown -
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Great service, super efficient, and very good value for your hard earned money.Courtney was very knowledgeable, excellen ...
Great service, super efficient, and very good value for your hard earned money.Courtney was very knowledgeable, excellent to deal with, and made the whole experience very enjoyable. If your car is looking to be treated well, call Courtney and the team today, you will not be disappointed.
JAX Tyres & Auto Charmhaven -
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I recently visited JAX Tires, and the service was excellent. The staff were friendly, knowledgeable, and quick to help. ...
I recently visited JAX Tires, and the service was excellent. The staff were friendly, knowledgeable, and quick to help. I’ll definitely be returning for future services!
JAX Tyres & Auto Coffs Harbour -
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Always a good experience, staff are very professional, and they get the job done in a timely manner
JAX Tyres & Auto East Maitland -
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Great friendly service and perfect tyre fitting with wheel alignment. They even lined up the spare exactly so the sidewa ...
Great friendly service and perfect tyre fitting with wheel alignment. They even lined up the spare exactly so the sidewall lettering was picture perfect 👌 Car drives awesome, highly recommend to anyone needing new tyres or fitment services
JAX Tyres & Auto Erina -
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Good service overall. Regularly use Jax for tyres and rego checks. Always have availability, the staff are polite and th ...
Good service overall. Regularly use Jax for tyres and rego checks. Always have availability, the staff are polite and their costs are reasonable.
JAX Tyres & Auto Fairy Meadow -
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Highly Recommend Absolutely outstanding first class service from Lachlan and His team Today on fitting new shoes to my ...
Highly Recommend Absolutely outstanding first class service from Lachlan and His team Today on fitting new shoes to my sons car will definitely be a repeat customers while He And his Father are the owners Thanks again cheers 🍻
JAX Tyres & Auto Forster -
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Very professional their mechanical knowledge is great highly recommend.
JAX Tyres & Auto Gosford West -
Our continuous focus and dedication to customer experience has led to JAX Tyres & Auto receiving multiple awards!
What we've improved based on your feedback...
- Detailing what's included in the price breakdown on our invoices
- Removed bothersome website pop-ups on mobile devices
- Enhanced options when searching for tyres
- Clearer pricing explanations for our services such as puncture repairs
Please continue to tell us what you think!
A Message from the Customer Experience Team
